FAQ

Answers to the questions homeowners ask us most.

If you don't see what you're looking for, reach out — we're happy to walk you through it personally.

General

Home watch is a scheduled, documented visual inspection service for unoccupied homes. We walk the property, look for visible issues, and send a written report after every visit.

House-sitting is overnight occupancy. Home watch is a professional, recurring inspection — no one lives in your home, but a trusted local professional checks it on a regular schedule.

We're a locally owned and operated company founded by Theodora Paddock, a Middle Tennessee REALTOR® of 14+ years, dedicated to professional, accredited home watch.

Yes — we're the first accredited Home Watch company in the Middle Tennessee / Greater Nashville area through the National Home Watch Association (NHWA).

Yes. We carry general liability insurance and are bonded. NHWA accreditation requires us to maintain both.

Service Area & Properties

All of Middle Tennessee and the Greater Nashville area, including Nashville, Hermitage, Franklin, Brentwood, Mt. Juliet, Hendersonville, Goodlettsville, Gallatin, Nolensville, Old Hickory, Donelson, Green Hills, Belle Meade, Berry Hill, and Lebanon.

Often, yes. If you don't see your city, reach out — many surrounding Middle Tennessee communities are within our service area.

Primary residences left unoccupied during travel, second homes, vacation properties, new construction homes, rental properties between tenants, and homes listed for sale.

Yes. We can stop by on a schedule that fits your build, document progress with photos, and send updates so you can stay involved from anywhere.

Yes — condos, townhomes, and single-family homes are all welcome.

Our core service is for unoccupied homes rather than active short-term rentals, but we can support owners between bookings or during off-season closures.

Yes. We work with realtors during long listings, with estate attorneys, and with property managers who need a credentialed, eyes-on inspection for unoccupied homes.

Services & Visits

A consistent visual inspection inside and out — entry points, plumbing fixtures, HVAC, appliances, signs of pests or moisture, exterior condition, and anything specific to your property — plus a written report with photos.

Most insurance carriers and HOAs expect a minimum of monthly visits while a home is unoccupied. Weekly or bi-weekly is common for second homes, longer absences, or homes with pools, pets, or active landscaping.

Weekly, bi-weekly, monthly, and as-needed visits. We'll recommend a cadence based on your property and how long you'll be away.

Most visits take 20 to 45 minutes depending on home size, the season, and any add-on services like running water or checking systems.

Yes. We can secure outdoor items and check openings before forecasted storms, and complete a prompt post-storm walkthrough so you know how your home fared.

Yes. Hard freezes are a top cause of catastrophic loss in Tennessee. We offer pre-freeze visits and priority post-freeze inspections.

Yes. We schedule, meet, and supervise trusted contractors — cleaners, landscapers, repair pros, deliveries — and confirm the work was completed.

We do not perform those services and we do not supervise the vendors who do. When we visit, we document any obvious issues we observe with pools, spas, irrigation, or landscaping in your photo report.

Yes. We're happy to be the on-site responder for smart-home, leak, freeze, and security alerts so you have eyes on the issue quickly.

Yes. We can hold a secure key or access code so trusted help is always nearby for deliveries, family arrivals, or unexpected access needs.

Yes. We collect accumulated mail and packages and forward, hold, or secure them per your instructions — and stop the giveaway of an empty house.

Light plant watering can be included. We do not provide pet sitting; we're happy to refer trusted local providers.

We do not provide overnight stays, hands-on repairs, cleaning, landscaping, or licensed trade work. When something needs fixing, we coordinate with trusted local vendors on your behalf.

Reporting & Communication

Reports are delivered by email after each visit — with date, time, observations, and photos — and stored in your client portal for easy access. PDF copies are available on request.

We contact you immediately with what we found, document it with photos, and — with your approval — coordinate next steps with trusted local vendors.

We can be listed as an alarm contact and respond on your behalf — verify the home, communicate with monitoring, and coordinate police or repairs as needed.

Yes. Spouses, family members, property managers, insurance agents, and trusted advisors can all be added to the report distribution list.

Active clients have access to emergency response outside our normal business hours. Specific response expectations are confirmed during onboarding.

During business hours (Mon–Fri, 9 AM – 5 PM CT), we respond promptly by phone, text, or email — whichever you prefer.

Pricing & Onboarding

Reach out through the Contact page or call 615-519-4678. We'll schedule a free in-home consultation, walk the property together, and design a visit schedule that fits your needs.

Yes. The initial consultation and property walk-through is complimentary so we can understand your home and your needs before recommending a plan.

Pricing depends on property size, visit frequency, and any added services. After the free consultation, we'll provide a clear, written quote tailored to your home.

We use a straightforward written service agreement so expectations and responsibilities are clear on both sides — without long-term lock-in. Details are reviewed during onboarding.

Billing is handled on a regular cadence after services are performed. Accepted payment methods and billing schedule will be confirmed during onboarding.

Routine visits are covered by your monthly plan. Emergency response, extended on-site time, and contractor coordination above your plan are billed at an agreed-upon rate.

You can pause, modify, or cancel with reasonable notice. We never lock clients into long contracts.

Trust, Safety & Middle TN

Conditions here change quickly — frequent storms, humidity, pests, wildlife, and fast yard growth all mean an unoccupied home can develop problems faster than owners expect.

Keys and access codes are stored securely and used only by Greater Nashville Home Watch personnel for authorized visits.

Many homeowner insurance policies require periodic checks for homes left unoccupied beyond a certain number of days. Documented home watch visits can help you meet those requirements — verify specifics with your carrier.

Neighbors mean well, but they're not insured, accredited, or trained to document what they see. A professional service is reliable, accountable, and produces written records you can rely on.

Security systems alert you to events; home watch finds problems that systems cannot see — slow leaks, mildew, pest activity, HVAC failures, landscape issues, and more. The two work best together.

No. Property managers handle tenants, leases, and rent collection. We watch unoccupied homes for the owner. Many of our clients have both.

Greater Nashville Home Watch is a single-owner-operated business. The owner, Theodora Paddock, has completed the background check required for NHWA accreditation — so you always know exactly who is entering your home.

Call or text 615-519-4678, email greaternashvillehomewatch@gmail.com, or use the form on our Contact page.

Still have questions?

We'd love to hear about your property and answer anything specific to your situation.

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