Question 1

What is home watch?

Accepted Answer

Home watch is a visual inspection of a vacant or seasonally unoccupied home, looking for obvious issues like leaks, pest activity, storm damage, security concerns, or system failures so small problems do not become expensive ones.

Question 2

Who needs a home watch service in Middle Tennessee?

Accepted Answer

Snowbirds, frequent business travelers, military families, second-home owners, and estates between sales all benefit. If your Nashville-area home sits empty for more than a few weeks at a time, scheduled home watch protects your investment.

Question 3

How often should my home be checked?

Accepted Answer

Most insurance carriers recommend at least every 7 to 14 days for vacant homes. We tailor a weekly or bi-weekly schedule to your property type, season, and risk profile.

Question 4

Are you licensed, insured, and bonded?

Accepted Answer

Yes. Greater Nashville Home Watch carries general liability, professional liability (E&O), and is bonded. We are also accredited through the National Home Watch Association.

Question 5

What areas do you serve?

Accepted Answer

We serve Nashville, Brentwood, Franklin, Belle Meade, Forest Hills, Green Hills, Murfreesboro, Hendersonville, Gallatin, Mount Juliet, Nolensville, and surrounding Middle Tennessee communities.

Question 6

How do I get started?

Accepted Answer

Reach out through our contact form or call us. We schedule a no-obligation walk-through to review your home, your priorities, and emergency contacts before customizing your service plan.

Question 7

How long does a typical visit take?

Accepted Answer

Most visits take 20 to 45 minutes depending on home size, the season, and any add-on services like running water or starting vehicles.

Question 8

Will my homeowners insurance require home watch?

Accepted Answer

Many insurers now require documented inspections of vacant homes (often every 7 days in winter) to keep coverage in force. We can provide reports that satisfy carrier requirements.

Question 9

What if you find a problem during a visit?

Accepted Answer

We contact you immediately by phone or text, document the issue with photos, and — with your approval — coordinate trusted local trades to address it.

Question 10

Can you coordinate repairs and contractors?

Accepted Answer

Yes. We maintain a vetted list of Middle Tennessee plumbers, electricians, HVAC techs, roofers, and cleaners. We can meet them on site and report progress to you.

Question 11

Do you provide service for short-term rentals?

Accepted Answer

Our core service is for unoccupied homes rather than active short-term rentals, but we can support owners between bookings or during off-season closures.

Question 12

What about pool, spa, or lawn maintenance?

Accepted Answer

We do not perform those services directly, but we monitor that contracted vendors are doing their work and report any obvious issues with pools, spas, irrigation, or landscaping.

Question 13

Do you accept HVAC, plumbing, or pest control alerts?

Accepted Answer

Yes. We are happy to be the on-site responder for smart home, leak, freeze, and security alerts so you have eyes on the issue quickly.

Question 14

Can you check on my home after a freeze warning?

Accepted Answer

Yes. Hard freezes are a top cause of catastrophic loss in Tennessee. We offer pre-freeze visits and priority post-freeze inspections.

Question 15

What if my alarm goes off?

Accepted Answer

We can be listed as an alarm contact and respond on your behalf — verify the home, communicate with monitoring, and coordinate police or repairs as needed.

Question 16

Will you pick up packages or mail?

Accepted Answer

Yes. Picking up packages, securing mail, and rotating curtains or lights are common add-ons to discourage the appearance of a vacant home.

Question 17

Can you water plants or care for pets?

Accepted Answer

Light plant watering can be included. We do not provide pet sitting; we are happy to refer trusted local providers.

Question 18

Do you provide reports after every visit?

Accepted Answer

Yes. After every visit you receive an emailed report with time-stamped photos, a completed checklist, and any notes or recommendations.

Question 19

How are reports delivered?

Accepted Answer

Reports are delivered by email, and stored in your client portal for easy access. PDF copies are available on request.

Question 20

Can multiple people receive the report?

Accepted Answer

Yes. Spouses, family members, property managers, insurance agents, and trusted advisors can all be added to the report distribution list.

Question 21

Do you have a contract?

Accepted Answer

Yes, we use a clear, written services agreement that spells out scope, schedule, fees, access, and responsibilities — and you can cancel with reasonable notice.

Question 22

How are services priced?

Accepted Answer

Pricing is based on home size, visit frequency, drive distance, and any add-on services. We provide a clear written quote after the in-home walk-through.

Question 23

Do you bill monthly?

Accepted Answer

Yes. Most clients are billed monthly via secure ACH or credit card, with invoices sent by email.

Question 24

How are emergencies billed?

Accepted Answer

Routine visits are covered by your monthly plan. Emergency response, extended on-site time, and contractor coordination above plan are billed at a published hourly rate.

Question 25

What if I need to cancel or pause service?

Accepted Answer

You can pause, modify, or cancel with reasonable notice. We never lock clients into long contracts.

Question 26

Do you work with property managers and realtors?

Accepted Answer

Yes. We work with realtors during long listings, with estate attorneys, and with property managers who need a credentialed eyes-on inspection for unoccupied homes.

Question 27

How do you compare to a security system?

Accepted Answer

Security systems alert you to events; home watch finds problems that systems cannot see — slow leaks, mildew, pest activity, HVAC failures, landscape issues, and more. The two work best together.

Question 28

Are you the same as a property manager?

Accepted Answer

No. Property managers handle tenants, leases, and rent collection. We watch unoccupied homes for the owner. Many of our clients have both.

Question 29

How do you handle keys and codes?

Accepted Answer

We collect them in person, store them in a secured system, and use them only for scheduled visits. Lost keys are replaced and locks rekeyed at our expense.

Question 30

What is your background check process?

Accepted Answer

Every employee passes a national criminal background check and signs confidentiality and non-disclosure agreements before they are scheduled at a client home.

30 answers about home watch in Middle Tennessee.

All FAQs